Dr. Til Jolly, a beloved member of the IIFX Community and its Distinguished fellows, passed away on 7 April 2025. Dr. Jolly was our medical expert, creating the IIFX Medical Task force in August 2020, at the height of the Covid-19 pandemic.
We are devastated by his passing.
Dr. Jolly’s storied history in public health, emergency management, and medical preparedness marks him as a national leader in protecting the Nation’s health.
From 2002 – 2012, Dr. Jolly served on the NFL’s medical staff for 11 Super Bowls. He was an expert advisor for the Department of Homeland Security, the US Secret Service, and state and local responder agencies.
He helped create the Office of the Chief Medical Officer for DHS and led the DHS team that produced the National Strategy for Pandemic Influenza in 2007. This document proved vital to the Nation’s initial response to the Covid-19 pandemic.
Dr. Jolly was instrumental in creating innovative ways to deliver medical services during the pandemic, including expanding the role of telehealth.
From May 2020 – April 2021, he helped guide IIFX and the work of 98 sports and entertainment industry thought leaders and subject matter experts to produce the playbook titled “Principles to Guide the Return to Work, Play, and Spectate,” the pathfinder for today’s IIFX Best Fan Journey Practices.
We will miss him dearly!
SAFETY. SECURITY. SERVICE.
SEAMLESS – FRICTIONLESS – SERVICE-ORIENTED – SAFE – SECURE
Whether contemplating a concert or a sporting event, the fan’s decision to buy a ticket, now more than ever, hinges on their confidence in health, safety, security, and great services. Your fans must be reassured at every step of their journey.
BE FANCENTRIC FOR YOUR FANS
The New Decision Metric
A BIT ABOUT US
The Innovation Institute emerged from the middle of the COVID-19 pandemic in 2020 as a global alliance to help navigate and provide thought leadership for the new and existing challenges in safety, security and fan experience that face the world of sport and entertainment. Founded by one of the world’s leaders in the field, Dr. Lou Marciani, founder of NCS4 in 2006 (National Center for Spectator Sports Safety and Security), Innovation Institute builds on that foundation along with a network of experts built over a career to blend safety, security and fan experience together for the benefit of all. The result is a next-level resource, with offices in the USA, UK and Canada, that teams, venues, officials and leaders can count on for the latest in technology, industry best practices, protocols and approaches, training.
THE IIFX HALL OF HONOR
From nationally televised annual championship and specialty events to regionally important games of the week and concerts, fans gather to celebrate elite performers and to create memories they revisit for years.
Every aspect of a sports or entertainment experience represents a small step in the tech-enabled fan journey, from the moment an event ticket is purchased online to the first time when fans take their seats at the venue.
In short, the fans are there for the spectacle and for the experience. Technology can create an immersive, memory-making FANCENTRIC experience. Learn more by downloading our free eBook!
Founder of the Innovation Institute
Founder Dr. Louis Marciani is coauthor of Security Management for Sports and Special Events: An Interagency Approach to Creating Safe Facilities and is currently co-chair of the “Return to Work, Play and Spectate Task Force for Post-COVID-19 Sports and Entertainment Safety and Security” — a pre-eminent group that has developed essential guidelines as the sport and entertainment industry moves forward together — not only in the U.S., but worldwide. Dr. Marciani, among many relevant accomplishments in the field, was chosen along with NCS4 by INTERPOL’s Project STADIA to serve as a research and academic pathfinder to help build police capacity — creating programs in sports safety and security for INTERPOL’s 194 member nations. He is a worldwide lecturer on fan safety and security, and is perfectly positioned to translate this knowledge into how it affects the full fan experience.
