Paul Klass held top level positions in HR, Strategy, Marketing, and Operations, specializing in Customer Experience, for various industries. Prior to founding Riptide, Paul was the SVP of Customer Experience at Madison Square Garden. There, Paul led the following functional areas,Operational Readiness, Process Engineering, Consumer Insights, Operations Strategy, and Voice of Customer across all MSG properties. Earlier, Paul was COO at Sperian Energy based in Las Vegas where he oversaw business operations including human resources, administration, and facilities.

As SVP of Customer Experience at Cablevision Paul built and led the following functions: Customer Experience, Operational Strategy, Process Engineering, Quality, and was instrumental leading numerous high impact companywide initiatives. Paul and his team were instrumental in driving business performance across Cablevision through customer experience, setting the standard in the industry for customer service by driving change and leveraging NPS. Earlier in his career he spent seven years at a top–tier consulting firm.

Paul was on the board of the NY Jr. Islanders Hockey and is involved in many charitable organizations. He lives in Oyster Bay, NY with his wife and son.