IIFX PARTNERS
The Innovation Institute for Fan Experience partners with technology leaders, businesses, governments, nonprofits and other organizations who operate, integrate and do business with sports, entertainment, and other mass gathering events. Our partners in-kind support, volunteer power, and more are helping deliver game-changing technologies and services that make difference in their business and the fan experience.
Riptide Partners provides industry-leading Experience solutions tailored to Sports and Entertainment, Stadiums, Venues, Teams, Conferences, and facility management. Partnering with Medallia, we tailored our SaaS solutions based on the requirements of the Sports and Entertainment industry. Allows you to truly listen to your guests and employees to accurately understand experiences and take action.
- Capture signals across the entire guest and employee journey spectrum
- Democratize actionable feedback across your organization with robust real-time dashboards and automated exports, establish and measure KPI’s + Insights
- Design post event, market research, employee, venue tours, museum/arts, and conjoint survey programs
- Performance trending and analysis by customer segment, seat location, event type, and key satisfaction drivers with correlation and regression
- Text Analytics and Sentiment Analysis with industry leading AI
- Closed Loop Feedback module
- Industry Benchmarking
- Ticketmaster Nexus Partner
- Social signal capture, manage your online voice
- Digital signal capture - Web and App
- CRM and Data Warehouse services